WEB STORE

FREQUENTLY ASKED QUESTIONS

How do I find a group’s group id?

How do I find how many online orders were credited to a student’s name/school?

Why can’t the student running the fundraiser deliver my online order?

Why was I charged tax for my order?

Do Internet orders count toward a student’s prize account?

How can I find out the ingredients and/or nutritional facts for a product?

How do I determine the shelf life for a product?

Are any of your products Kosher?

What forms of payment are accepted?

How much is shipping and handling?

When can I expect my order?

Where is my order shipped?

Tell me more about your Consumer Quality Guarantee.

I have more questions. How can I get more help?


How do I find a group’s group id?
The group sponsor is assigned a group id when they decide to run a fundraiser. Please contact the group sponsor for the group id, or click here to search for a group by name, city, state or zip code.

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How do I find how many online orders were credited to a student’s name/school?
We only run a report for this type of information at the end of each month. Because the majority of our orders are through the actual group running the fundraiser, we can only compile the Internet information for the large number of groups we work with at the end of each month. We recommend asking your friends and/or relatives to notify you if they placed any orders online. Otherwise, please contact the group sponsor at the end of the month.
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Why can’t the student running the fundraiser deliver my online order?
Internet orders are processed separately from the actual orders that the group running the fundraiser gathers. Since we do not always receive all Internet orders before the final group order is shipped to the group, we must ship all Internet orders separately via FedEx. The group you identified will still receive credit for the sale, however shipping must be paid since you are not ordering directly through the group.
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Why was I charged tax for my order?
To guarantee that every consumer pays the same product price, we print the retail prices in our catalogs and online. Not all school groups are tax-exempt, making some funding products subject to local and state sales taxes. In these instances, the retail price and the sales tax amount are computed on the final cost for your order before it is submitted. We regret any inconvenience or confusion of two different amounts, but to avoid any financial penalties to the group, it is necessary.
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Do Internet orders count toward a student’s prize account?
The group sponsor and sales representative decide whether Internet orders will count toward prize accounts. Every group varies. Please contact the group sponsor for more information about a particular group’s prize accounts.
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How can I find out the ingredients and/or nutritional facts for a product?
All of our food products arrive with a label that has all this information. If you desire to know this before your purchase, click here.
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How do I determine the shelf life for a product?
Email us at info@cenres.com or call 1-800-444-7977 with the name of the product and three-digit item number on the front label.
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Are any of your products Kosher?
Many of our products are approved Kosher. Email us at info@cenres.com or call 1-800-444-7977 to determine if the product you are interested in is Kosher.
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What forms of payment are accepted?
All Internet orders must be paid for with a credit card. We accept Visa, MasterCard, and Discover Card. If you prefer to pay by check, please call our toll free number 1-800-444-7977 and a Customer Service Representative will assist you.
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How much is shipping and handling?
Shipping and handling is determined by the total cost of the order, no matter where in the country the order is being shipped. We ship to the 48 contiguous states in the U.S.
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When can I expect my order?
Please allow 2-4 weeks for your order to be delivered after it has been processed. Chocolate and fudge orders will only be delivered between November and April only, as weather permits.
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Where is my order shipped?
Internet orders are shipped to the address specified by the purchaser. We ship to the 48 contiguous states in the U.S.
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Tell me more about your Consumer Quality Guarantee.
Every Century Resources product is backed with our Consumer Quality Guarantee. If you are dissatisfied with a Century product – no matter the reason – your money will be refunded. Simply call the toll free number (1-800-444-7977) printed on every Century product. The group retains their profit and the seller keeps credit for the sale. There is no letter to write and no product to return.
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I have more questions. How can I get more help?
Please call our Customer Service Department at 1-800-444-7977 or email us at info@cenres.com.

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Century Resources

3730 Lockbourne Rd.
Columbus, OH 43207
Phone: 800-444-7977
Fax: 614-492-2462
E-Mail: info@cenres.com